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FAQ

Do you have special plans for non-profits?

We support non-profit organisations and charities. Eligible organisations may receive a discount. Get in touch to learn more.

Can I move between Cloud and On-Premise?

Yes! You own your data. We can import/export data between hosting options. Email us for more info.

Can I downgrade or upgrade at any time?

Yes! You'll only pay the prorated difference. You can also switch between yearly and monthly billing.

Where is the data located?

Cloud data is stored in Frankfurt, Germany. On-Premise lets you choose your server location.

Education and Nonprofit Discounts

We are proud to support nonprofit organizations and charities around the world that seek to better their communities and the social good, preserve culture or the environment, relief to the poor, or promote human rights. Eligible nonprofit organization may receive a discount off our standard premium feature subscriptions. We may decline to renew a discount at its sole discretion, for example if your organization is no longer nonprofit. Please note that political or lobbying organizations, for-profit educational institutions, government agencies, and other organizations unable to demonstrate their nonprofit status are not eligible.

In order to obtain the nonprofit discount, please email us including a link to your webpage that describes the nongovernmental, nonprofit status; or a scanned original document certifying your organization's nonprofit status.