Crash Analytics

Crash Analytics by Matomo: Uncover Errors and Elevate Your Site’s Performance.

Broken carts, glitchy checkouts, unresponsive contact forms – they're not just annoyances; they're revenue pitfalls waiting to happen.

13% of all pageviews come with lurking JavaScript errors that can cripple your visitors' experiences and jeopardise your revenue potential. Recent statistics reveal that 58% of visitors are inclined to abandon purchases as a result of bugs, while an astonishing 75% are driven to completely abandon websites due to these frustrating experiences.

To provide some context, consider a website that usually earns 25,000 EUR per month. If this site is encountering errors in 13% of all pageviews, it could potentially result in a monthly loss of 1,855 EUR.

With Crash Analytics, you can improve the user experience, boost conversion rates and grow revenue with 100% website reliability.

Even with the most rigorous tests, you can't foresee every glitch across diverse browsers, setups and scenarios. Factors like ad blockers, fluctuating internet speeds and evolving browser versions compound the complexity. This is where Crash Analytics excels.

Crash Analytics for Matomo empowers you to preemptively detect and efficiently resolve errors that could impact your conversions and bottom line. Here's how:

• Reliability Out-of-the-Box: Begin detecting crashes instantly with no configuration needed, giving you the power to resolve issues and enhance your site's performance right away.
• Real-Time Crash Insight: Catch errors in real-time, especially after deploying changes, so you're always on the pulse.
• Proactive Alert System: Stay ahead with instant alerts when an error occurs and scheduled crash reports, ensuring bugs never compromise your site's speed, user experience or bottom line again.
• Holistic Insights: Combine Matomo features such as segments, session recordings or visitor logs with crashes to dig deep and understand the user’s device, software and precise actions taken before encountering a bug.
• Synchronising Developers and Marketers: Bridge the gap between your technical team and marketing experts. Track emerging, disappearing and recurring errors, forward crash data to developers and prioritise fixes that matter.
• Cross-stack Proficiency: It's not just about JavaScript. Crash Analytics is your ally in tackling server-side crashes too – whether PHP, Android, iOS, Java or more.

Finally, all your website metrics in one place.

Matomo's traditional and behavioural web analytics, now enhanced with Crash Analytics.

Our promise

Crash Analytics is simple to use, since we started using it, we were able to identify and remediate issues that we either weren’t aware of or couldn’t understand before. This raised the quality and reduced the amount of lost conversions. Hand-crafted by the makers of Matomo, we are certain once you start using it, you will absolutely love it as well.

This is why we give you a free 30 day trial. We will remind you about the subscription seven days before the end of the trial. There are no strings attached.

So now that you know that you have nothing to lose, start identifying and fixing crashes on your website now and let us know how you go. We are happy to help you get started and are looking forward to hearing how it helps you.

Perfectly integrated and supported

We are the creators of Matomo and know it better than anyone else. This means all plugins are perfectly integrated into Matomo and come with outstanding features and quality to grow your business.

• Use annotations to mark deploys.
• Get alerted when crashes increase.
• Set up regular automated reports via email or text message.
• View crash information on the go via our mobile app.
• View which actions people performed before and after a crash.
• Slice and dice your data by using the powerful segmentation feature.
• Struggle to reproduce an issue? Set up a session recording.

Features

• Automatically tracks JavaScript errors on your website.
• Ability to track server-side errors via one of our SDKs.
• Various real-time reports about what crashes are happening right now.
• View new, disappeared, and reappeared crashes.
• Merge similar crashes into one crash.
• View reports by evolution over time.
• Easily find out which pages have the most crashes.
• Break down crashes by source, first party, third party, custom category, and more
• Merge similar crashes into one crash
• Get relevant visitor and device information about every crash as well as stack trace, and more.
• Not interested in certain crashes? Easily ignore crashes you don’t want to see to reduce noise
• Merge different crashes to remove the noise in your data
• Easily forward crash data to developers
• Optionally possible to sample crashes, customise crashing information such as stack traces, and more.

More information

To learn more about this premium feature have a look at the Crash Analytics User guide.